Deliveries
**DELIVERY INFORMATION**
**Delivery of your Chinology package**
**Info Covid-19:** Our logistics center ensures shipments. Hygiene measures have been in place for several weeks to guarantee the protection of your health, in accordance with the recommendations of the WHO and the government. Delivery times have been extended to 35 working days to comply with the hygiene measures imposed by the government in our logistics center. These delays are also linked to the reduction in the number of postal staff in offices or in the field. We apologize for this inconvenience.
**Customer service info:** our team responds to all your requests within 24 hours.
**Where do you deliver?**
Delivery is possible anywhere in the world. Secure home delivery anywhere in the world.
**How much does delivery cost?**
Delivery costs vary from country to country and according to the type of delivery selected. For example, delivery is free in the United States.
**Customs fees**
Depending on your place of residence, and more specifically in certain regions, customs fees may be requested by your delivery agent and are in no way dependent on our will.
**ADDITIONAL CHARGES AT THE TIME OF ORDER**
Some banks charge additional fees for your online purchases. These fees vary from a few cents to $5 and are proportional to the amount of your order and are beyond our control. When you place an order on our website, we only receive the amount indicated at the time of payment.
If you notice an additional charge for your purchase on our site, please contact your bank. In some cases, it is possible to get a refund. This is rare and happens on about 1% of orders.
**EXCHANGES AND RETURNS**
If your Chinology product is not to your liking, you have a 30-day withdrawal period. Please note that you are responsible for the return shipping costs. If this is your case, please contact us at [info@us-chinology.com](mailto:info@us-chinology.com).
If your Chinology product has a manufacturing defect or an anomaly not related to misuse, we will exchange it. You have 30 days after receiving your product to contact us.
**Delivery of your Chinology package**
**Info Covid-19:** Our logistics center ensures shipments. Hygiene measures have been in place for several weeks to guarantee the protection of your health, in accordance with the recommendations of the WHO and the government. Delivery times have been extended to 35 working days to comply with the hygiene measures imposed by the government in our logistics center. These delays are also linked to the reduction in the number of postal staff in offices or in the field. We apologize for this inconvenience.
**Customer service info:** our team responds to all your requests within 24 hours.
**Where do you deliver?**
Delivery is possible anywhere in the world. Secure home delivery anywhere in the world.
**How much does delivery cost?**
Delivery costs vary from country to country and according to the type of delivery selected. For example, delivery is free in the United States.
**Customs fees**
Depending on your place of residence, and more specifically in certain regions, customs fees may be requested by your delivery agent and are in no way dependent on our will.
**ADDITIONAL CHARGES AT THE TIME OF ORDER**
Some banks charge additional fees for your online purchases. These fees vary from a few cents to $5 and are proportional to the amount of your order and are beyond our control. When you place an order on our website, we only receive the amount indicated at the time of payment.
If you notice an additional charge for your purchase on our site, please contact your bank. In some cases, it is possible to get a refund. This is rare and happens on about 1% of orders.
**EXCHANGES AND RETURNS**
If your Chinology product is not to your liking, you have a 30-day withdrawal period. Please note that you are responsible for the return shipping costs. If this is your case, please contact us at [info@us-chinology.com](mailto:info@us-chinology.com).
If your Chinology product has a manufacturing defect or an anomaly not related to misuse, we will exchange it. You have 30 days after receiving your product to contact us.